feedback, both good and bad, helps us in providing you
the best of the best services and products. Your feedback
helps us to improve your on-line shopping experience
and helps us to determine what is working. Fortunately,
your feedback has helped us immensely and has been invaluable
to us. After reading the testimonials, you will be able
to see how much importance we put on what you say. We
do appreciate you and thank you for making PondMarket
what it is today.
you would like to send us your feedback, visit our Feedback
8/03/07 - your
videos are awesome, keep them coming! r3ntura
Here to see.
8/03/07 - Hi, I am interested in purchasing a Laguna Pressure Flo Filter from your store, which I found out through your video postings on YouTube. Absolutely fabulous job, they are very informative! Tin
Here to see.
6/24/07 - PONDMARKET
IS THE BEST!!!!! THANK YOU VERY MUCH FOR
THE PROMPT RESPONSE TO MY E-MAIL STATING
THE GLASS TUBE WAS TOO SHORT FOR THE BULB
I ORDERED. THIS KIND OF CUSTOMER SERVICE
IS UNHEARD OF THESE DAYS. I AM VERY IMPRESSED.
I WILL LOOK TO YOU FIRST FOR MY POND NEEDS.
THE GENTLEMAN WHO CALLED MY HOME IS A REAL
PRO. I WILL BE HAPPY TO RETURN THE TUBE
I NOW HAVE AND PAY ANY FEES INVOLVED. THANK
YOU AGAIN!! VITO
6/24/07 - I
live in Canada, do you ship here? I really
like your prices & web site abundance
of information. Keep up the great work!!
6/13/07 - I
wanted to let you know how pleased we are
with the Laguna Pressure Flo Filter 2100
w/UV that we recently purchased. WOW! does
it work great! We have a pond that's 900
gallon and was a green mess. I can see my
koi and the bottom of the pond just after
2 weeks! Thank you for the information on
your website. It helped us make our decision
to purchase the right product. Shirley G.
5/23/07 - You
know how to take care of your customers
and that is why we keep coming back to you
and sending people we know to your business.
Thank you also for being helpful in getting
Dawn and Brett started with their new pond.
5/14/07 - Rec'd
My order 5-10-07, Thank You for the prompt
service.. Richard P.
5/18/07 - Hi,
I received 2 out of 3 of the items I ordered from
you. I was pleased with the promptness of your
filling my order.
However, it was noted on the statement enclosed
that the Algae
Off was to be shipped separately. I've
heard nothing further regarding the status of
this part of my order. Would you please give me
the status of the non-delivered part of my order?
Thank you, Larry
@ PondMarket" <firstname.lastname@example.org>
Larry S., I am writing about your email. Originally,
was out of stock at our location. I had to get
it from our other warehouse. Unfortunately, that
location was back ordered on that item. In the
meantime, we received that merchandise at our
location. I will have this sent out to you today.
I apologize for the delay in getting the product
to you. If you have any questions, please contact
is at 1-800-577-5605 or pondmarket.com. Thank
you for your patience in this manner.
Thanks for your email explaining what was going
on with my order. I understand how things like
this happen. The good news is I received the Algae-Off
today as promised.
However, after reading the label and instructions
I have a question/concern. I was reading the Environmental
Hazards on the label and noticed that this product
is TOXIC TO BIRDS. It FURTHER STATES THAT ONE
SHOULD KEEP THIS PRODUCT OUT OF LAKES, PONDS AND
STREAMS. (Emphasis added by me).
This is my concern. I have a koi pond/stream combination
which is visited year around by a wide variety
of birds. They bathe in and drink the water all
the time. It also states that the product may
be toxic to bees and other beneficial insects.
If this product is intended for outdoor use for
algae control, I really can't believe you would
sell it if it is so hazardous to birds and other
When I purchased this product, I was advised that
this was exactly the same thing as the product D-SOLV (try
In fact, there is a sticker on the container I
received that states it was formerly sold as D-SOLV (try
However, when I compare the label on my old container
of D-SOLV (try
I find that nowhere on it does the label indicate
any environmental hazards of any kind.
Assuming that this is, in fact, the same product
as D-SOLV (try
I'm now concerned about the environmental hazards
of both. Is this really the same product? I guess
you and I can only take the company's word for
I was serious about my statement of disbelief
that you would sell this product for outdoor use
if it is such an environmental hazard.
Anyway, I really don't want to use any water treatment
that is hazardous to birds and beneficial insects.
So, how do I go about returning this product and
getting a refund?
Can you recommend any other product that is as
good as D-SOLV (try
for algae control but is not a danger to the environment?
Maybe we can work out an exchange.
Please let me know as soon as possible what I
need to do in order to return/exchange this product.
You may email me or call me at my home telephone
number that you have on file.
Thanks for listening. I look forward to your reply.
Larry. I appreciate your concern. Please allow
me to clear the air a little bit here...
Here is the deal. D-SOLV and
"PondMarket Restor"and Algae Off are the SAME thing.
The confusion with ...
" TOXIC TO BIRDS. It FURTHER STATES THAT
ONE SHOULD KEEP THIS PRODUCT OUT OF LAKES, PONDS
AND STREAMS . "
... is from Uncle Sam. In order to market a product
as an "Algaecide" or "Algae"
remover, etc. it has to be registered with the
EPA. In order to obtain a registration from the
EPA for an algaecide - the above things MUST be
stated on the product label.
There are different classifications for algaecides
as well. That's where the "lakes and streams"
comes into play. If it is a registered algaecide
but not for lakes and streams - the product label
must say so.
If a bird, dog, cat, human, or any other life
form would eat the contents in the container -
the product could be toxic.
If a pond were treated to the recommended dosage(s)
on the bottle - there will be NO environmental
D-Solv was not marketed as an "algaecide".
It was marketed as a product that "removes
organic debris from ponds and waterfalls".
Therefore, legally, it did not have to have ANY
The manufacturer of D-SOLV (try
changed the name of D-SOLV (try
changed the logo, and even changed the container
size. The formula for the product is NOT any different.
However, ANY product that says "Algae"
in the product name, or says directly or hints
of killing algae, removing "green" water,
or anything of the sort - it has to be registered
with the EPA and the EPA mandates what warnings
must go onto a product regardless of the product.
Vice President, Operations
Aaron, Thanks for your response. I really feel
better knowing that this product is as safe as
it ever was. Your explanation as to why this happened
is very enlightening and not surprising when I
realized the EPA was involved the the "language"
on the label. They have their rules and hopefully
most of the time the rules lead to the desired
I appreciate you taking the time to personally
reply to my email regarding this matter. Thank
you for caring. A refreshing trait these days.
Talk with you later. Larry
5/11/07 - Just wanted you to know a little story--
I also ordered from another web site (xxx.com),
-- their items came very good sized and healthy
, except for 2 items, one was soggy and rotted,
the other dry and wilted.
let them know as soon as I received my order and
again a few days later. They still have not responded.
appreciated your awesome service and my replacement
plants-- those "other guys" are crossed
off my list.!! thanks again!!! Nancy
3/15/07 - I have had nothing but good experiences anytime
I've dealt with your company. Anything I've ordered
has come to me very quickly. Once, when I'd ordered
some pond fish food, you were out of one of the sizes
I needed, so a gentleman called and told me they'd send
some "loose" food in a bag, and it was MORE
than what the other container would have held. The ladies
and gentlemen I've dealt with on the phone have always
been extremely polite and helpful. I look forward to
ordering again as I know I'll have a good experience
and receive good product. Thank you so much! - Holly
E., Sapulpa, OK
3/13/07 - During
the coldest of the winter, my pump went out on my waterfall.
I called all freaked out, afraid I would lose my fish
as I have a large pond. Aaron sent me a new pump in
2 days plus let me know that the one I sent him back
was under warranty and he sent it back and saved me
over $500. I drive 3 hours, 3 or 4 times a year to look
over products and also via internet. Better and more
dependable than a husband. Thanks for everything. Julia
3/11/07 - Customer Service, Thank you for the wonderful
service in sending a replacement pump. It arrived yesterday
in good condition. Regards, LeAnna M. W.
3/9/07 - I would like to thank you for all your help
and advice. I visited your store last week and and everyone
was so nice and helpful. Last summer I visited a water
garden store in Collinsville,IL. and was treated very
rudely. I am so glad I found your website and store.
Thank You again, Deborah R.
3/8/07 - Moved to Sun City AZ, Dug a pond, prox 1500
gal that gets full sun until about 3:00p.m. Installed
a filter, pump and waterfall. Added 9 Koi about the
size of my little finger that we purchased from a local
pet shop and, my troubles and expenses began. Pond so
green that I never saw the fish and spent bocou bucks
trying to fix. Then Aaron and Brian to the rescue and
within 24 hours, my pond was crystal clear and I saw
my fish, which had grown to 8" to 12" -- One fish I
had never seen before. He is really a pretty fantail
Koi with black and white stripped tail and fins. So thank
you Aaron, Brian and the entire Pond Market staff. Especially
for being there over the weekend! Dianne R-K
2/22/07 - Thank you guys for all your help! When we built our pond we had no idea of some of the upkeep it involved. We live in the country, and are on well
water so we had a monstrous algae problem, among others. We were referred to
pond market, and everyone there has been so helpful, going the extra mile to
help us work out somewhat unique problems. we certainly recommend you folks
to any and everyone that we have the opportunity. Thanks again for
everything. LeRoy T.
2/20/07 - Thank you for the wonderful personal note.
I have been is corporate customer service for 20 yrs
and I have I only seen that (kind of follow up) a couple
of times. IT IS GREAT! Rhett P.
Brigitte, spoke with Aaron about a half hour or
more ago. i do appreciate the fast respondence
and concern. really means alot when it seems your
helpless so far from home. sgt js. 101st abn div
stationed in iraq.
First off, I want to thank you for the advise
on the selection of a 'great' pond filter system.
Within a couple of days of installing the Pondmaster
Biomatrix 4000, our pond cleared up beautifully.
Just wanted to drop you a little note to let you
know that how pleased I am with the service I
have received from your company. I have never
written a note like this, but I am compelled to
do so now. I am a novice, of sorts, in the backyard
pond thing and the information and help that I
received from your customer service staff and
technicians, has been nothing short of outstanding.
placed an order late last week over the phone
and received my shipment yesterday. There was
an item missing in shipment and some of the flexible
hose was the wrong size. I should note that the
hose was exactly what I had ordered but would
not fit on the fountain head set also in the order.
I called to let you know of my dilemma and look
for a solution. Once again I spoke with a representative
of your company and could not have been more pleased.
He offered to send me out the missing item and
an adapter to fit the mismatched hose and fitting
the following day with no expense to me.
a day and age where customer service has fallen
by the wayside, it is so refreshing to find a
company who actually still makes the effort to
place it as an obvious priority. Pat your staff
on the back. You obviously have selected a winning
team there and have a customer for life here.
I wish you all the best in your business and look
forward to doing business again. Thank you so
much, Dean B.
I recently visited your site, because I am considering
some sort of pond in my yard adjacent to our swimming
pool! I will defiantly be visiting "the Pond Market"
in south county to see in person, that looks so
appealing on the website. Thanks for being so
thorough in showing and describing your products,
I'm sure it will save me many wasted trips, only
to not find what I want!!! Phil
Recently bought from you the Cyprio Green Machine
and Tetra 36 watt clarifier. For the first time
in 2 years I can see 2-mm items on the bottom
of the pond (not to mention the 5-lb fish....)
I am delighted. After listening to the local "experts"
on their rock filters and chemicals and what-not,
I can finally see my fish and I'm happy. The wife
was gonna turn the whole thing into a 2000 gallon
geranium pot.... I especially appreciate the help
with obtaining the thin-wall 3" pipe that I just
couldn't find. Here is my second order. You have
my business for life. Michael B. Chief Pharmacist
Thank you for your help in getting the right set
up for me. I am looking forward to getting it
set up. It is what I hoped I could get. I have
tried many places but you were the one with all
the answers and quick replys. Will tell you how
it turns out. Thank you Again, Charles P., Hawaii
Please forgive me for sending you mail when I'm
not going to buy anything, but I just wanted to
tell you that you are making me wish that I had
a pond! I can't think of anything that you don't
have for someone who might need something for
their pond. You and Kieto did a fantastic job
on your site! It's so easy to navigate. I will
be sure to bookmark you so that I can pass your
name on. I just sent a link to a friend who does
have a pond. I hope it drums up some business
for you. Skipper
Just wanted to let you know that the new pump
arrived and is working fine. Thanks for your prompt
attention to my problems when the first one didn't
work. I appreciate you quick reaction to the situation.
And of course, the fish are delighted to have
the water flowing through the filter once again.
Cheers, Clayton N.
I really enjoyed your Web Page. Its very informative
and easy to use. I am a "Pond Person" myself so
I of course loved the Frogs etc. I'm going to
forward it to my Son who also does Ponds and Landscaping.
I know he will enjoy your Site. I am going to
try and make a trip to South County and see your
Shop. Good Luck with it, Joanna M.
I love the new nature sounds, it was great going
through all the sounds. I will be using this web
all the time now. Keep up the good work!!!! Mary
Thank you for helping novices learn to love this
gardening/educational experience! Willie A
Hi Jackie, Thanks so much for the reply. I look
forward to getting the egglite for our new pond.
As a manager of a 40 person plus 11 doctor clinic
I am well aware of customer service issues and
I thank you again for the prompt response. Marilyn
Much improved website ~ thank you. After talking
to one of your representatives on the phone this
spring, I purchased a UV light to kill alge ~
best investment yet! It did the trick! Thank you
thank you so much for filling my order so nice
i will always buy from you thank you again mr.
ernest w. m.
Dear Erin, Here are some pictures of our pond
in Pennsylvania. We are working on it as I send
this to you, always changing or adding things.
Thanks for the advice and friendliness when we
were there. Hope to maybe see you guys again.
David, Jane and Granite from Pa.
I just want to thank you for all your help you
gave me on purchasing the kit and plants and just
answering my questions. I think is turned out
great! I enjoy sitting on my deck and listening
to the waterfall. Thank you again so much for
all the help. I'm sure you will be seeing me at
your retail store. The fish are going great and
the water is crystal clear. See you later. Dianne
Product arrived before notification of shipment.
Thanks for the fast service. Pump installed. Fish
happy. GL West
I just wanted to say WWWOOOOWWWW!!!!!!! What a
Water Gardening Website!!!!! This is the most
informative website I have found on Garden ponds.
Everything is top notch! Sandy M.
I recently asked what to do about my pond algae
problem since I have sun pretty much all day.
You told me what pond supplies to add along with
more pond plants for coverage and it worked beautifully!
In about 2 days time I can now view my pond fish
easily. Thank you very much! I will be back at
your pond store in St. Louis, as I want to put
in another garden pond along w/a stream and I
got the gist: that you know what you are talking
about. keep up the good work! Dena
Thank you sooooo much for a quick response!.....
I just love your pond newsletter! The fun pond
facts are the best! Thanks again! Penny M.
I had to write and tell you how much you have
helped me to understand how to care for my garden
pond ....I have spent a lot of time searching other
pond web sites and yours is the best there is.....keep
it up. I am looking forward to a trip to St. Louis
in the spring and will definitely be at your pond
store. If you ever need someone to sing the songs
of praise for goldfish ponds, feel free to get
in touch with me. It's where I take my morning
coffee and the last place I look at night. Carolyn
I receive many "newsletters" each month
but I will say I do look forward to yours! I like
the way you have many different subjects (regarding
garden ponds) ------ all very interesting! Keep
up the wonderful letter! Jerry
Just a note of thanks!! Last April I came into your store,
because I wanted to build a pond in my backyard. I knew nothing
about it. I purchased a waterfall pump and you gave me so
much useful information on Garden Pond building, well, I can't
thank you enough. It turned out beautifully. Jan
AWESOME NEWSLETTER !!!! I LOVE IT! Penny (CA)
"Your site is 10 times as much help as our local garden
pond supply store and their "experts." Gary (CO)
Just wanted to let you know that my pond is doing fantastic.
My pH is now 7.0 and the Microbe-Lift is clearing it up unbelievably.
Also, several of my pond plants have new buds on them. It's
almost as clear as when I filled it for the first time. You
deserve all the credit for this and I just wanted to thank
you once again! Dottie