Pond Product Warranties

Our aim at PondMarket is the total satisfaction of our customers. Please read the following notes about merchandise returns. Thank you!

Products sold in our store and catalogs are covered by manufacturers warranties.

Retail Store Customers

Local customers should contact the store for warranty claims; Customers in the St. Louis area can obtain warranty service at our pond store.

The mail-order customers should contact our Customer Service Department at 314-894-2894 to obtain a return authorization.

A copy of the receipt is necessary for all warranty claims.

Mail Order Customers

If an item was damaged during shipping, it is necessary that a claim be filed by the recipient with the shipper (in most cases UPS) immediately upon receipt by you.

Returning Merchandise

Purchases can be returned if the product is not what is expected at time of receipt, but please note the following conditions:

Returns for any reason other than manufacturing defects MUST be made within 14 days of receipt of merchandise and the product MUST be in it's original container, unused and in saleable condition, as well as accompanied by the original receipt!

Later returns may be accepted under certain conditions (please call first), but will incur a 20% restocking fee (unless noted otherwise on individual product).

Shipping charges cannot be refunded.

**Please note: Unjustified charge-backs through your credit card company involve fees paid by us and raise the cost of product for all customers.
If the credit card company determines that the charge to your card that you questioned through them was indeed justified you will be charged the fees incurred by this merchant.
The minimum fee is $ 15 and increases with each time the original charge and any additional charges for fees are questioned.
To avoid these additional fees please contact our customer service department first, either by email to orders@pondmarket.com or by telephone at 314-894-2894.

Special Order Items

Special order items may incur a larger restocking fee as indicated in our online catalog. Custom cut items such as tubing, liners, etc. cannot be returned!