About Us
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About Pond Market

Thank you for choosing PondMarket as your source for Pond Supplies!
 

Our Policies

14 Day "Love 14 Day "Love it or Leave it" Guarantee:
We want our customers to be happy and enjoy their Ponds!
If an item you receive is not what you expected - return it.
We will issue a credit or refund.All credits will be issued within 14 days of receipt of product.
Items must be in "new" condition (including the packaging).

Shipping charges cannot be refunded.
* Note: Custom cut or special order items cannot be returned
(Examples: Liner, Tubing, non-stock special order equipment).


30 Day "Pond Crew Back-Up"
Can't figure out how to connect the Skimmer to the Liner? Not sure where in the line the check valve should be placed? Our technical experts will help - even after the purchase!

Warranty Service!
We service what we sell! Our customer service crew will help with your warranty. Call us for a return authorization and we will handle the exchange/repair!

Note: Shipping charges for warranties cannot be paid by PondMarket

In Stock and Ready to Ship!
Our warehouses are stocked! We are a REAL business with a retail facility (come visit us), fully stocked warehouses and the customer service, technical and shipping departments to take care of you and and your order.
We strive to ship every order within 24 hours, even during the busy season most orders ship within 48 hours.

We ship via UPS in the continental USA and via UPS or USPS to Alaska, Hawaii, the Caribbean, Canada, Mexico and other international locations. Please note that upgraded shipping (second day, over-night, etc)
refers to the service of the carrier, not order processing. Please be sure to call early in the day if placing an order that needs special consideration for order processing. 


Service and Price
The PondMarket strives to bring you the lowest price possible and still provides full customer service, warranty service and technical support! An unbeatable combination!

Support

Online Customer Service: . All online customer service is handled via online ticketing. To submit a ticket, click here. 

 

Retail Store Customer Service

Email: info@pondmarket.com

Phone:314-894-2894

Toll Free Phone: 1-800-577-5605

 

 Vendor Relations

Email: info@pondmarket.com

Fax: 314-894-6871

 

Accounts Receivable and Payable

Phone: 314-497-3173

Email: janet@pondmarket.com

Fax: 314-894-6871

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